[B1] Food Delivery Problem | Real-Life ESL Practice

Practice real-life customer service English with this B1-level conversation! In today’s episode, Jessica introduces a practical and realistic situation: a food delivery arrives with a missing item, and the delivery man politely explains how Lisa can request a refund through the app.

This lesson helps ESL learners understand common phrases, polite expressions, and useful vocabulary for solving delivery issues. You’ll learn how to describe a problem, ask for help, respond professionally, and handle real communication situations in simple, natural English.

Perfect for B1 English learners who want to improve workplace English, daily communication, and customer service skills.

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