Reducing On-Call Engineer Burnout with a Volunteer Management Infrastructure - DevOps 121

Managing uptime is critical for customers and it can be a powerful customer activity that connects engineers to the value that customers receive from your product, however it can also be a heavy source of burnout for engineers.  Brian Scanlan with Intercom has created a volunteer management infrastructure that increases the efficiencies of on-call engineers while also reducing the inherent disruptive nature to the job.  Today on the show, the panel interviews Brian about his process and architecture to this on-call management infrastructure. In this episode…The on-call burdenAlarm management Escalation pathsIncentives for the volunteer teamsDeployment processesImproving standards and expectationsHuman centric vs. machine centricSponsorsTop End DevsRaygun | Click here to get started on your free 14-day trialCoaching | Top End DevsLinksIntercom's On-Call Strategy to Avoid Engineer Burnout [2021] 10 technical strategies to avoid when scaling your startup (and 5 to embrace) - Inside Intercom Infrastructure at speed: 5 lessons learned from building Intercom in EuropeBrian ScanlanTwitter: @brian_scanlanLinkedIn: Brian ScanlanPicksBrian- speedtapefilmsJonathan- Mafia Prince: Inside America's Most Violent Crime Family and the Bloody Fall of La Cosa NostraWill - ThirdWeb.comAdvertising Inquiries: https://redcircle.com/brandsPrivacy & Opt-Out: https://redcircle.com/privacyBecome a supporter of this podcast: https://www.spreaker.com/podcast/adventures-in-devops--6102036/support.