EP189: How to Optimize Your Airbnb Turnovers

The beautiful thing about Airbnb is that it provides an avenue for inspired entrepreneurs to leave jobs that aren’t fulfilling and start their own businesses in the vacation rental ecosystem, and today’s guest is a perfect example. Beautification Specialist Lily Troupe is the founder of Under Control Short Stay Management, Melbourne’s premiere turnover service and management company.Lily’s previous career as a social worker was incredibly demanding: She was working 12-hour days, but enjoying little financial reward. Feeling drained, she took a sales job with a network marketing firm and started cleaning and styling homes for extra money. One of Lily’s clients happened to be an Airbnb host, and when she went away on holiday, Lily was asked to help with check-in.Lily’s reputation for attention to detail and exceptional communication soon spread, and her contact information was passed on to other hosts. In June of 2016, she officially expanded her offerings to include Airbnb servicing and management, and Lily established Under Control Short Stay Management. Today she shares how her service goes beyond just cleaning, what you can do to make a space more welcoming, and important information to share with your Airbnb guests. Listen in to learn how Lily has made cleaning an art form!Topics CoveredLily’s introduction to Airbnb•Cleaning homes for extra money•Airbnb host as client going on holiday•Asked Lily to do check-ins, co-host•Referred to other Airbnb hostsThe skills Lily leveraged to turn this service into a business•Communication with hosts•Connection with clients (hosts and guests)•Understand needs beyond cleaning (five-star ratings)•Respect for homeHow Under Control Short Stay Management is more than just a cleaning service•Relationships with parties involved•Offers cleaning as ‘art form’•Connection with space•Commitment to make space beautiful•Provides sense of peace for guestThe importance of an initial scan of the property•Look for damage, anything untoward•Take photos and contact host immediatelyHow Lily makes a space more welcoming•Towel, toilet paper origami (e.g.: lotus flower)•Attention to detail (i.e.: spotless mirrors)How Lily approaches guest interaction•Gather info about guest at check-in (personality, purpose of trip)•Spends additional time with talkative guests•Respond immediately to questions through Airbnb appThe information Lily shares with guests•Local entertainment•Closest coffee shop, cafes•Where to catch train/tram•Affordable carparkHow Lily handles a double booking•Support on standby to provide backupConnect with Lily Under Control Short Stay ManagementResourcesDrop Bears on WikipediaHoop Snakes on Wikipedia Connect with JasperEmail: [email protected]: @GetPaidForUrPadInstagram: @GetPaidForYourPad Facebook: www.facebook.com/getpaidforyourpadThis episode is sponsored by Hostfully.com where you can create a custom digital guidebook for your guests! Hosted on Acast. See acast.com/privacy for more information.