AI, HR and Ethics: Claire Ainscough, Chief People Officer, Ocado Group

Claire describes Ocado Group’s three key areas in using AI: customer relationships, efficiency and ESG, and how they apply to HR. Recognising challenges that AI presents, Claire discusses working with the Ocado’s Head of AI Ethics and processes to support decision making. Following approaches commonly found in the tech sector, Claire summarises applying a product mindset to HR and shares the example of Ocado Group’s ‘Work from Anywhere’ policy - the process to create it and business response.   Claire shares Ocado’s social mobility work and the opportunities created with reskilling programmes including ‘Recode Your Career’ and ‘Bot School’, and leaves us with an approach to delivering change that provides both personal and business credibility for you, and makes the greatest impact with whatever resources you have.  Topics in Claire’s episode:  Creating a product mindset in HR Ocado Group’s Work from Anywhere policy AI, HR and ethics Social mobility and reskilling Achieving the greatest impact The inspiring, impact-led HR conference is back... How HR Leaders Change the World - Live! 15 November 2023 How your HR strategy is also driving ESG results Join us to learn and discuss: How does connecting your HR work to ESG help you achieve your goals? How can you measure HR's ESG impacts and what are investors and your CEO keen to hear from you on? How can you position HR impact to best demonstrate your HR function's value to all your colleagues and in your EVP? Learn from actionable examples shared by pioneering C-Suite HR Leaders, that you can implement at your company too. Alongside the CHRO speakers and the brilliant community of HR Changemakers you'll be part of, we're delighted to announce that Sir Lenny Henry CBE is this year's inspiring keynote. Find out more and don't miss out on a limited time Earlybird ticket! (Offer ends 6pm BST 8Sep23) Join us In Person or via Live Stream; enter code HRChangemaker to get 30% off your place: https://frombabieswithlove.org/pages/how-hr-leaders-change-the-world-live-2023 Join the free How HR Leaders Change the World community and get our weekly newsletter – be the first to learn about new episodes and receive free bonus materials that help you showcase how your HR work is also driving positive change: https://frombabieswithlove.org/pages/how-hr-leaders-change-the-world We have a favour to ask! Would you tell an HR friend about the podcast? Or share the link with an HR team you think would find it helpful for their work? We’re excited to bring more of your peers into the community, and hugely appreciate your help to make it happen! Linkedin: @FromBabieswithLove Email: [email protected] Website: https://frombabieswithlove.org How HR Leaders Change the World is brought to you by social enterprise, From Babies with Love. Across Moments that Matter, we provide employee engagement gift services to global HR functions and donate 100% of our profit to orphaned and abandoned children around the world. We transform commonly existing gift spend in to strategic, efficient and inclusive tools in your People Strategy, delivering Exceptional Employee Experience, and at the same time, ESG results.