#94: Why Customer Success is Vital to Your Startup and How to Do It Right

Today we’re revisiting an old episode where Matt spoke with Haresh Gangwani, co-founder and CEO of Bolstra, a customer experience company based here in Indianapolis as well as Don Aquilano, co-founder and managing partner at Allos Ventures, a Venture Capital firm that invests in high-potential, early-stage tech companies in the heart of the Midwest. The interview is from all the way back in July 2017, almost 2 years to the day. We’re bringing this one back around because it’s a great insight into customer experience from 2 experts in the space. Haresh and Don walk you through why it’s important to be proactive on CX and how to do it, so you can reduce churn and increase revenue- all while making your customers happy. We thought we’d bring this episode out of the archives to revisit a huge problem every company needs to address, but many don’t know how. By the way, if you’re in the Indy area, Haresh will be pitching Bolstra at our Pitch Night on August 13th at VisionLoft. If you’d like to come and connect with Haresh and other leaders in CX go to https://powderkeg.com/events/ to get your ticket.