425: Beyond Demographics – Transforming CX With Computer Vision, NLP, And Biometrics
The CX Cast - A podcast by Forrester - Marți
Brendan Witcher, VP principal analyst, joins Angelina and Martin to discuss the evolving role of AI and data in CX. Brendan shares insights focusing on three key innovations: computer vision, natural language processing, and biometrics. The conversation explores how these technologies are shaping CX strategies, driving business outcomes, and redefining what it means to understand customer intent.
