Day Two Cloud 140: Troubleshooting Cloud Outages With End-To-End Visibility (Sponsored)

On today’s sponsored Day Two Cloud episode with Cisco ThousandEyes, we discuss how to monitor what’s broken in public cloud services. With the right information, you can offer a nuanced, knowledgeable answer when executives want to know when the company’s crucial customer-facing app hosted on a bunch of cloud services is coming back online. There’s a big difference between saying, “We don’t know for sure what’s going on, but there’s a problem in AWS…hopefully they fix it soon…” and saying, “We know that for the last half an hour, the AWS API gateway in the US-EAST region is responding slowly to some requests. Some of our customers are working fine, but some aren’t. We will recommend a plan of action ASAP.” To give an informed  answer, you need data that clearly shows you what the problem is, and that’s where Cisco ThousandEyes comes in. On this episode, we’re going to dissect a couple of recent public cloud outages the ThousandEyes global monitoring system tracked, and talk about the newest product added to the ThousandEyes Internet Insights product line, called App Outages. Our guests are Barry Wayne Leader, Technical Marketing; and Chris Villemez, Leader, Engineering Technical, Technical Marketing, from the Cisco ThousandEyes team. Show Links: AWS Outage Analysis: December 7, 2021 – ThousandEyes Azure AD Outage Analysis: December 15, 2021 – ThousandEyes Announcing Internet Insights: Application Outages – ThousandEyes Blog.thousandeyes.com @ThousandEyes – ThousandEyes on Twitter ThousandEyes on LinkedIn Transcript: [00:00:04.390] – Ethan Welcome to day two Cloud. On today’s sponsored episode with Cisco Thousand Eyes, we discuss how to monitor what’s broken in public cloud services. That way, when the executives want to know when the company’s crucial customer facing app hosted on a bunch of cloud service mesh coming back online, you can offer a nuanced, knowledgeable answer. Here’s what I’m getting at. There’s a big difference between saying we don’t know for sure what’s going on, but there’s a problem in AWS, and hopefully they fix it soon and saying, we know that for the last half an hour, the AWS API gateway in the US East region that’s responding really slow to some requests. And so some of our customers are working fine and some aren’t. And we’re going to recommend a plan of action ASAP to give that second confident answer. You need data that clearly shows you what the problem is. And that’s where Cisco Thousand Eyes comes in. On this episode, we’re going to dissect a couple of recent public cloud outages, the 1000 Eyes Global monitoring system tracked and talk about the newest product added to the 1000 Eyes Internet Insights product line called App Outages. [00:01:06.310] – Ethan And our guests today are Barry Wayne and Chris Villa May from the Cisco Thousand Eyes team. Barry, I want to hand this first question off to you. Okay. I’m setting you up with a softball here, but I think it’s a fun topic to hit public cloud outages. They’re getting more nuanced. Right.