What User Empathy Means at Google Today
The New Stack Podcast - A podcast by The New Stack - Joi
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It's said we can all stand to make improvements when it comes to empathy. In software engineering, empathy is required to create something that the end user can easily figure out; it's unacceptable to build something you think is great but expect customers to figure it out on their own, just because you think they should. Search engine giant, cloud services leader and Kubernetes creator, Google, realizes this. In this latest episode of The New Stack Makers podcast, The New Stack Founder and Publisher Alex Williams and TNS News Editor Darryl Taft sit down with Google’s Kim Bannerman, program manager for Empathetic Engineering, and Kelsey Hightower, principal developer advocate, Google Cloud Platform (GCP), to discuss Google's Customer Empathy Program and end-user satisfaction.
