Empathy in AI with Rob Walker - TWiML Talk #248
The TWIML AI Podcast (formerly This Week in Machine Learning & Artificial Intelligence) - A podcast by Sam Charrington - Luni
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Today we’re joined by Rob Walker, Vice President of Decision Management at Pegasystems. Rob joined us back in episode 127 to discuss “Hyperpersonalizing the customer experience.” Today, he’s back for a discussion about the role of empathy in AI systems. In our conversation, we dig into the role empathy plays in consumer-facing human-AI interactions, the differences between empathy and ethics, and a few examples of ways empathy should be considered when enterprise AI systems.
