The human in hospitality: empathy & authenticity

Saar Sharon, Head of Hotel Capital Markets for Colliers International shares his insight and experience working internationally across real estate and hospitality to address the challenges the industry is experiencing. We explore why hotels need real empathy today especially for recruitment, retention and delivering authentic experiences, what those experiences are and how to be considerate of inclusion and what constitutes equality. We cover:Market trends and why this is a unique timeFa...