Episode 183: Customer Success with Anna Jacobsen
UI Breakfast: UI/UX Design and Product Strategy - A podcast by Jane Portman - Vineri
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Customer success as a discipline is often overlooked in early-stage companies, but it’s essential to define and fulfill customer needs. Our guest today is Anna Jacobsen, a customer success leader, and Head of Customer Success at YouCanBook.me. You’ll learn why customer success is different from customer support, and how to proactively create such opportunities in your product.
