Nick Mehta on The State of SaaS and Customer Success in 2020

Nick Mehta (@nrmehta), CEO at Gainsight, joins Erik on this episode.They discuss:- SaaS sub-sectors that Nick is excited about- Is Customer Success a skillset, function, a software stack?- What are the most common misconceptions about customer success?- When should a startup start thinking about the customer success function?- How do you scale the customer success function?- What’s the profile of a successful customer success manager?- How has customer success evolved over the past decade and where is it going?- Nick’s thoughts on the sales enablement spaceThanks for listening — if you like what you hear, please review us on your favorite podcast platform. Check us out on the web at villageglobal.vc or get in touch with us on Twitter @villageglobal.