33. Active Listening - with Mark Turner

In today's episode host Petra Agthe and guest Mark Turner explore the power of an every day activity: listening. However, as so often, what seems a simple enough thing on the outside is actually a lot more difficult when we try to do it well. And so it turns out that active listening is a skill that requires intention and sometimes a bit of practice. However, the benefits can be huge, because active listening is essential for building trust and psychological safety. But how can we get b...