S2#12 Phuc Nguyen, Partner, Consulting At KPMG in Vietnam: Unlocking customer experience excellence

Mr. Nguyen Tuan Hong Phuc is a Partner, Consulting, Head of Customer & Operations at KPMG in Vietnam. He has over 16 years of experience in management, digital transformation, and operation consulting. Before joining KPMG Vietnam, he was Senior Manager in Advisory Services and Performance Improvement for Ernst & Young, as well as Director of CEL Consulting.An expert in customer experience management in the digital age, Mr. Nguyen explains the game-changing factors in the market based ...