Transforming as a Problem-Solver
WLEI - Lean Enterprise Institute’s Podcast - A podcast by Lean Enterprise Institute - Marți
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In this episode of The Management Brief, Josh Howell and Mark Reich speak with Scott Heydon, former Starbucks VP of Global Strategy and current Senior Lean Coach, about his journey from top-down problem-solver to hands-on lean leader. Scott shares lessons from Starbucks’ lean transformation, the power of learning from the frontlines, and advice for leaders looking to support real improvement: go to the gemba and ask better questions.
