States Turn to Amazon, Others to Update I.T.

Millions of people have tried to file for unemployment - or just get in touch with their government - since the pandemic began. Because of outdated I.T. systems, they've found themselves on the phone for hours, or on a website that kept crashing. Our reporter Sarah Chaney says some states are turning to big tech companies for solutions. And: have a work-from-home tech question for Senior Personal Tech Columnist Joanna Stern, or want to share your own experience? Leave her a message at ‪(314) 635-0388‬ or email her at [email protected]. You may be featured on one of our podcasts. Kateri Jochum hosts. Learn more about your ad choices. Visit megaphone.fm/adchoices