Crack the Customer Code
A podcast by Adam and Jeannie - Marți
509 Episoade
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045: The Customer Effort Score
Publicat: 31.08.2015 -
044: Lee Caraher, Author of Millennials & Management
Publicat: 27.08.2015 -
043: When Is it Okay to Hack Customer Behavior?
Publicat: 24.08.2015 -
042: John Murphy on Emotional Intelligence
Publicat: 20.08.2015 -
041: Does "Surprise and Delight" Work to Retain Customers?
Publicat: 17.08.2015 -
040: Robert Rose and The New Era of Marketing
Publicat: 13.08.2015 -
039: Does Employee Empowerment Work?
Publicat: 10.08.2015 -
038: Bob Burg, Author of The Go-Giver
Publicat: 06.08.2015 -
BONUS: What's Next for this Podcast?
Publicat: 03.08.2015 -
037: Experiences Rule, Reebok’s Ben Blakesley, and Fraudsters
Publicat: 30.07.2015 -
036: Goodsnitch, Jennifer Maldonado, and Customer Experience Gaps
Publicat: 23.07.2015 -
035: Keurig, Ramon DeLeon, & Disney Cruise Line
Publicat: 16.07.2015 -
034: CX Automation, Ebay’s Raj Sivasubramanian, & Virgin Hotels
Publicat: 09.07.2015 -
33: Global Markets & Erin Wallace from John Deere
Publicat: 02.07.2015 -
032: Cable Customer Service and Luis Serpa
Publicat: 25.06.2015 -
Episode 031: Customer Experience Managers, Jeanne Bliss, and Netflix
Publicat: 18.06.2015 -
Episode 030: Convenience, AT&T’s Diane Magers, and Department Stores
Publicat: 11.06.2015 -
Episode 029: Insights from Top Customer Experience Pros
Publicat: 04.06.2015 -
Episode 028: Holacracy, Arizona Diamondbacks CEO Derrick Hall, and Fine Print
Publicat: 28.05.2015 -
Episode 027: Customer Experience Fragmentation, Ann Handley, and #1 Cochran Automotive
Publicat: 21.05.2015
Crack the Customer Code is dedicated to helping business professionals, small business owners, and customer-facing professionals learn the ins and outs of creating great customer experiences. With interviews and insights from a wide range of experts in the field, Crack the Customer Code will explore both timely and timeless topics, from how to increase customer loyalty through social media to why customers are more prone to lose control with companies nowadays. Crack the Customer Code provides a peek behind the curtain of what customer experience professionals really know about customers and how to make them happy and keep them loyal.
