CSM Practice - The Customer Success Podcast
A podcast by Irit Eizips & CSM Practice - Vineri
127 Episoade
-
Lessons from a Customer Success Professional for Higher CSAT
Publicat: 21.03.2025 -
Building Success Plans Your Customers Can’t Live Without
Publicat: 14.03.2025 -
Handwritten Notes: A Simple Way to Make Customers Feel Valued
Publicat: 07.03.2025 -
From Cost Center to Profit Center - Transforming CS Teams
Publicat: 28.02.2025 -
Scaling Success: SAP's 7 Dimensions of Customer Success Framework
Publicat: 21.02.2025 -
Why you should use AI to explain customer HealthScores
Publicat: 14.02.2025 -
Digital Customer Success - A New Era of Engagement
Publicat: 07.02.2025 -
How to Prove Value to Customers
Publicat: 31.01.2025 -
The Role of Portfolio Customer Success Managers
Publicat: 24.01.2025 -
Cutting Churn with QBRs and Renewals: A Small Team’s Big Win
Publicat: 17.01.2025 -
AI Is Changing Customer Success Forever
Publicat: 10.01.2025 -
Uplevel Your QBRs to Double Your Upsell Revenue
Publicat: 03.01.2025 -
Transform Customer Onboarding with These Practical Steps
Publicat: 27.12.2024 -
Implementing the “Experts Success” Strategy - Upsells & Retention
Publicat: 20.12.2024 -
Data-Driven Initiatives to Lowering Churn
Publicat: 13.12.2024 -
Achieving a Net Positive Score with Google Forms
Publicat: 06.12.2024 -
Secrets to Smooth Renewals and Driving Upsell Opportunities
Publicat: 29.11.2024 -
Why Every CEO Needs to Understand Customer Success!
Publicat: 22.11.2024 -
Optimizing Cross-Functional Customer Success Processes
Publicat: 15.11.2024 -
Renewal Automation Leads to 15-Point Improvement in Retention Rate
Publicat: 08.11.2024
Want to learn more about Customer Success? On this Customer Success podcast we invite guests from all over the world to open up about their Customer Success strategies and provide you with tactical advice that you can use in your own organization to improve customer retention, increase solution adoption, expand upsell revenues, perfect your renewal processes and gain more advocates. Be sure to subscribe to our podcast to get notified when we upload a new podcast episode!
