THE CX GOALKEEPER - Business Transformation, Customer Experience, and Leadership
A podcast by Gregorio Uglioni - Luni
241 Episoade
-
REPLAY: Humanizing Customer Service with Alex Mead
Publicat: 13.01.2025 -
THE CENTER OF EXPERIENCE: A BLUEPRINT FOR CREATING THE EXPERIENCE-LED ENTERPRISE
Publicat: 06.01.2025 -
CX IS ALIVE AND THRIVING: BUSTING MYTHS AND 2025 PREDICTIONS
Publicat: 30.12.2024 -
MACHINE CUSTOMERS ARE COMING
Publicat: 23.12.2024 -
THE CUSTOMER CULTURE IMPERATIVE
Publicat: 16.12.2024 -
GETTING THINGS DONE RIGHT: STRATEGIES & PRACTICAL TIPS
Publicat: 09.12.2024 -
How To Transform Data Into Insights
Publicat: 02.12.2024 -
Unveiling The Insights Narrator: Extracting Gold from Data
Publicat: 25.11.2024 -
The Future Of AI In Contact Canters And Its Effect On The Customer Experience
Publicat: 18.11.2024 -
DEEP DIVE INTO DATA SCIENCE AND ARTIFICIAL INTELLIGENCE
Publicat: 11.11.2024 -
Daily Practices of Inclusive Leaders: A Guide to Building a Culture of Belonging
Publicat: 04.11.2024 -
The Skills Gap
Publicat: 28.10.2024 -
Harnessing the power of Emotional Intelligence in CX
Publicat: 21.10.2024 -
Breaking Silos: How CX-Driven Leadership Transforms Business Outcomes
Publicat: 14.10.2024 -
Stop Engaging Employees: Start Making Work More Human
Publicat: 07.10.2024 -
Winning Leadership Buy-In: Aligning CX with Business Goals
Publicat: 30.09.2024 -
Brand Love: Why It Matters and How to Grow It
Publicat: 23.09.2024 -
Shaping the Future: AI and Innovation at MoveXM
Publicat: 16.09.2024 -
Behind the Pixels: Creative Strategies to Excel in Business
Publicat: 09.09.2024 -
Rethinking the Role of Customer Experience with Maxie Schmidt
Publicat: 02.09.2024
Business & Digital Transformation, Leadership, Innovation and Customer Experience. It's not about B2B or B2C business - we are in a HUMAN to HUMAN environment. Don't waste your time looking for latest insights, best practices, methods, ... I bring them to you. I personally select the best thought leaders, experts, specialists and friends to give you, episode after episode, everything you need to smartly play in your job and in your life. More information: www.cxgoalkeeper.com/podcast About Gregorio Uglioni - Transforming Business Into Value Generating Engines - Creating Long-Lasting Impact Leveraging Customer Experience - Host Of The Globally Recognized CX Goalkeeper Podcast “Customer Experience Goals” - Speaker at global events & at podcasts - Judge at International Awards - CX Lecturer for several institutions customer experience, experience, customer service, service, transformation, cx transformation, agility, best practices, customer, acquisition, retention, cost to serve, best in class service, best in class experience, thought leader, transformation manager, cx manager, senior management, cx strategy, voice of the customer, voice of the employee, growth, purpose, improve business results, award-winning strategy, cx community, leadership, improvements, cx governance, experience design, customer journey, ACXS, CCXP, CXPA, employee experience, innovation, cx culture, cx design, cx architecture, service culture, people first, human being, purpose
