Customer Service Academy
A podcast by Tony Johnson
140 Episoade
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158: 8 Hospitality Insights to Improve Your Customer Experience
Publicat: 01.06.2024 -
157: Building Customer Loyalty Through Sustainability With Christy Cook
Publicat: 19.05.2024 -
156: Your 5 Step Roadmap to Customer Centricity
Publicat: 22.04.2024 -
155: Smarter Chatbots + AI to Delight Customers With Peter Voss
Publicat: 08.04.2024 -
154: 7 Tips to Selecting Your Customer Experience Leader
Publicat: 26.03.2024 -
153: Using Pattern of Management To Drive Customer + Employee Experiences
Publicat: 09.03.2024 -
152: Understanding Customers With Dave Norton
Publicat: 01.03.2024 -
151: Great Employee Experiences = Great Customer Experiences
Publicat: 28.01.2024 -
150: Human-Level Customer Experience From A.I. With Nikola Mrkšić
Publicat: 13.01.2024 -
149: Customer Experience Trends for 2024
Publicat: 30.12.2023 -
148: Creating Magnetizing Experiences in Corporate Real Estate With Simon Elliot
Publicat: 10.12.2023 -
147: Win the Holiday Hustle to Delight Your Customers and Employees
Publicat: 25.11.2023 -
146: Strengths Based, Trauma Informed Marketing and Experiences With Kat Kennan
Publicat: 17.11.2023 -
145: 10 Effective Team and Customer Communication Strategies
Publicat: 05.11.2023 -
144: Spooktacular Leadership Lessons From Halloween
Publicat: 27.10.2023 -
143: Leading Digital Product Strategy and Transformation with Jonathon Hensley
Publicat: 14.10.2023 -
142: Getting the Most Out of Customer Service Week (and CX Day)
Publicat: 01.10.2023 -
141: 5 Step Framework to Protect Quality and Experience
Publicat: 19.09.2023 -
140 Leadership Mindset for Growth With James Saliba
Publicat: 09.09.2023 -
139: Simplified Journey Mapping to Grow Your Customer Loyalty (and Sales)
Publicat: 26.08.2023
Great customer service is the key to unlocking unparalleled sales growth. Customer Service Academy Radio features customer experience expert and award winning speaker Tony Johnson. Tony will share how to deliver the very best service to your customers and grow your business. Tony will interview leaders from best-in-class organizations and share his common sense approach to business success. Tony has led large and diverse teams in the restaurant, retail, and corporate spaces for decades and will share strategies and tactics that work in the real world on the front lines of service. Who's ready to IGNITE YOUR SERVICE! Learn more today at https://www.igniteyourservice.com/comeback. You can also email me at [email protected] or call/text 606-356-7447.
