341 Episoade

  1. From The Archives: 23: Moving from Doing to Leading the Work with Matt Dale

    Publicat: 16.09.2022

  2. From The Archives: 17: Transitioning to Leadership - Personal Perspectives with Natalie Ruhl

    Publicat: 09.09.2022

  3. From The Archives: 11: Awkward Conversations with Hilary Dudek.

    Publicat: 02.09.2022

  4. 247: Fireside with Austin Emser

    Publicat: 26.08.2022

  5. From The Archives: 5: Empathy with Ash Rhodes

    Publicat: 19.08.2022

  6. From The Archives: 220: Building a Team from Scratch with Matt Dale

    Publicat: 12.08.2022

  7. From The Archives: 216: Building a Team from Scratch with Ashley Sachs

    Publicat: 05.08.2022

  8. From The Archives: 213: Knowledge Management with Simone Secci

    Publicat: 29.07.2022

  9. 246: Fireside with Ethan Walfish

    Publicat: 22.07.2022

  10. From The Archives: 212: Knowledge Management with Cynthia Ng

    Publicat: 15.07.2022

  11. From The Archives: 211: Knowledge Management with Aprill Allen

    Publicat: 08.07.2022

  12. From The Archives: 210: Fireside with Nicholas Zeisler

    Publicat: 01.07.2022

  13. From The Archives: 209: Fireside with Ash Rhodes

    Publicat: 24.06.2022

  14. From The Archives: 201: Fireside with Ethan Walfish

    Publicat: 17.06.2022

  15. From The Archives: 200: Managing Change with Lauren Rose Eimers

    Publicat: 10.06.2022

  16. From The Archives: 196: Managing Change with Lauren Fearn

    Publicat: 03.06.2022

  17. From The Archives: 191: The Perfect Support Email with Ethan Walfish

    Publicat: 27.05.2022

  18. 245: Fireside with Valentina Thoerner

    Publicat: 20.05.2022

  19. From The Archives: 181: Startup Support with Zeni Bandy

    Publicat: 13.05.2022

  20. From The Archives: 180: Fireside with Valentina Thoerner

    Publicat: 06.05.2022

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Customer Support Leaders have been there, on the front line with customers. They understand how things work, and the value of support. They understand the needs and foibles of their customer base. Unlike most other disciplines, there’s no training for this role. No two CS Leadership roles are alike. No two CS Leaders are alike. So this is our opportunity to hear from those leaders and learn from them. Whether you’re a CS leader now, or you aspire to be, this is the podcast for you! Hear different leaders discuss a topic with me, Charlotte Ward.

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