CX Files
A podcast by Mark Hillary and Peter Ryan - Joi
369 Episoade
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Juan Caire & Jim Farnsworth - Alliance BPO - To Hermosillo And Beyond!
Publicat: 10.04.2025 -
Chris Dumpleton - Limitless - Is GigCX + AI The Future For Customer Service?
Publicat: 03.04.2025 -
Dave Rumble - Maistro - Using Gen AI To Find B2B Partners
Publicat: 27.03.2025 -
CCW Berlin 2025 Feedback - with Raya CX and CXHero
Publicat: 20.03.2025 -
What Is Wrong With LinkedIn?
Publicat: 17.03.2025 -
IWD 2025 - Women In CX In 2025
Publicat: 13.03.2025 -
Sergei Levteev - IBA Group - The Tech Infrastructure Supporting CX
Publicat: 06.03.2025 -
Audrey William - Ecosystm - AI In CX: The Main Blockers & Opportunities
Publicat: 27.02.2025 -
Ian Jacobs - Opus Research - The Hype And Reality For AI In CX
Publicat: 20.02.2025 -
Sid Victor - Movate - Is Flexibility Essential For The Future Of BPO?
Publicat: 13.02.2025 -
Phil Fersht - HFS Research - Innovation In CX From AI To AGI
Publicat: 06.02.2025 -
Gregorio Uglioni - CX Goalkeeper - CX Transformation That Hits The Back Of The Net!
Publicat: 30.01.2025 -
Joel Walker - tkg - What Do CX Suppliers Need To Bring To The Table?
Publicat: 23.01.2025 -
BONUS: CX In 2025 Discussion
Publicat: 20.01.2025 -
Veronica Richards - CALLS - Servicio Estelar: Navigating Customer Care in Mexico
Publicat: 16.01.2025 -
Neville Samuels - Virtual Staff 365 - Trends In Virtual CX Staffing
Publicat: 09.01.2025 -
Mark Lowe - Managing Risk and Security in CX
Publicat: 19.12.2024 -
Katrin Langley - Approaching First-Time Outsourcing
Publicat: 12.12.2024 -
Jose Paz - Startups BPO - CX Recruitment In Honduras and US Nearshore
Publicat: 05.12.2024 -
Claas van Delden - yoummday - Will Gig CX Replace The Multilingual Hub?
Publicat: 28.11.2024
CX Files features your hosts, CX industry analysts Mark Hillary and Peter Ryan, speaking each week to leading analysts, thinkers, and practitioners focused on managing the Customer Experience (CX). In each episode Mark and Peter talk to their guests about the future of CX, the important trends, and what customers really expect from brands today.