CX Files
A podcast by Mark Hillary and Peter Ryan - Joi
369 Episoade
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Peter Ryan - Ryan Strategic Advisory - WFH, GigCX And Looking Ahead To CX in 2021
Publicat: 04.09.2020 -
Mark Hillary - CX Is Leading Other Industries To The New Normal
Publicat: 28.08.2020 -
Belarus - What's Happening And Why Now?
Publicat: 21.08.2020 -
Kelvin Plomer - Jagex - Gaming And Managing Player Experience
Publicat: 14.08.2020 -
Marcel Stroop - 5CA - The Difference Between Remote-Friendly And Remote-First Companies
Publicat: 07.08.2020 -
Simon Dillsworth - Ember Group - The Gig Economy + WFH = GigCX
Publicat: 31.07.2020 -
Merijn te Booij - Genesys - A WFH Evolution And How It Changes Corporate Culture
Publicat: 24.07.2020 -
Lynda Arsenault - FDI Business Diplomacy - FDI and Investment In Regions For CX And BPO
Publicat: 17.07.2020 -
Dr Julian Raabe - McKinsey & Co - Hyper-personalization, Transformation, and CX Innovation
Publicat: 13.07.2020 -
CX Files - July 10 McKinsey episode will be with you on July 13
Publicat: 10.07.2020 -
Luuk Houtepen - SThree - Are Contact Centers Hiring More Tech Expertise?
Publicat: 03.07.2020 -
Brian Kearney & Ted Nardin - 5th Talent - We Asked 4000+ Agents What They Think Of WFH
Publicat: 26.06.2020 -
Stephen Loynd - TrendzOwl 🦉- Analysis On The New Normal
Publicat: 19.06.2020 -
Brian Pritchard - LiveXchange - The New Normal Needs Agility, Not Just WFH
Publicat: 12.06.2020 -
Robin Hoekstra - Outworx - The Human Touch Is The New Normal For CX
Publicat: 05.06.2020 -
Phil Jones - Teleperformance - CX, Innovation, and The New Normal
Publicat: 29.05.2020 -
Graham Brown - HGS - A New Normal... The Future Of BPO And CX
Publicat: 22.05.2020 -
Kathy Juve - Concentrix - 3 Years Of Digital Transformation In 3 Weeks
Publicat: 15.05.2020 -
Jerry Leisure - Officium Labs - Creating A CX Marketplace That Embraces BPO And The Gig Economy
Publicat: 08.05.2020 -
Peter Ryan - Ryan Strategic Advisory - The Top 5 Most Favoured Locations For Contact Centres in 2020
Publicat: 07.05.2020
CX Files features your hosts, CX industry analysts Mark Hillary and Peter Ryan, speaking each week to leading analysts, thinkers, and practitioners focused on managing the Customer Experience (CX). In each episode Mark and Peter talk to their guests about the future of CX, the important trends, and what customers really expect from brands today.
