CX Files

369 Episoade

1. Ian Barkin - What Is The Future For BPO?

   Publicat: 04.05.2023
2. Marko Torovic - NSourcing - Where Is My Limo? Luxury Auto Travel And Luxury CX

   Publicat: 27.04.2023
3. Peter Ryan - The 2023 Ryan Strategic Advisory Front Office CX Omnibus Survey RESULTS

   Publicat: 20.04.2023
4. Simon Kriss - CX and BPO In Australia

   Publicat: 13.04.2023
5. Johan Steyn - Could ChatGPT And AI Kill The Contact Center?

   Publicat: 06.04.2023
6. Kirk Laughlin - Nearshore Americas - CX in the Caribbean

   Publicat: 30.03.2023
7. Chandni Bhatt - Beauty Pie - Focusing On High Value Subscriptions And CX

   Publicat: 23.03.2023
8. Matt Sims - Alorica - Comparing CX Strategies In The US And Europe

   Publicat: 16.03.2023
9. Stuart Knight - flōswitch - Cost Optimization And Tech Redundancy For BPOs

   Publicat: 16.03.2023
10. Nathan Muniz - 247SECRETARY.COM - Impact Sourcing And Building Community in Philippines BPO

    Publicat: 02.03.2023
11. Marianne Rutz - Rutz Consulting - How To Avoid CX Breakdowns

    Publicat: 23.02.2023
12. Michelle Cirocco - Televerde - CX Offers A Second Chance For Incarcerated Women

    Publicat: 16.02.2023
13. Alistair Niederer - Planning For Permanent WFH And Hybrid

    Publicat: 10.02.2023
14. John Sills - MD at The Foundation and Author of 'The Human Experience'

    Publicat: 02.02.2023
15. Paige Webster - Global Site Selectors - Global BPO Site Selection

    Publicat: 26.01.2023
16. Justin Custer - ChatLingual - The Power of Digital Chat: How it Transforms CX

    Publicat: 19.01.2023
17. Stephanie Todd - Soul CX - How Can The Airlines Recover From Their CX Disaster?

    Publicat: 12.01.2023
18. Mark Walton - Cloudbase Partners - WFH Audits and Health & Safety For Home Workers

    Publicat: 05.01.2023
19. CX In 2023 - Digital, Voice, And Other Trends With A Panel Of Expert Analysts

    Publicat: 29.12.2022
20. Mark Hillary and Peter Ryan Look Back At The Best Of CX Files In 2022

    Publicat: 22.12.2022