CX Files

369 Episoade

1. Andrew Hall - Quantanite - Content Moderation And Post-Covid CX Offshoring

   Publicat: 28.07.2022
2. Tony Won - Is Gaming Player Support The Same as Customer Service?

   Publicat: 22.07.2022
3. Hemant Puthli - Neo Group - ESG & CSR In CX/IT/BPO

   Publicat: 14.07.2022
4. Bill Colton - Global Telesourcing - Could Celebrities Help BPOs Find Talent?

   Publicat: 08.07.2022
5. Colson Hillier - Alorica - Building CX Resilience And Innovation

   Publicat: 30.06.2022
6. Stefan Freyer - Orphoz (McKinsey & Co) - Connecting A CX Vision To CX Implementation

   Publicat: 23.06.2022
7. Natasha Ratanshi-Stein - Surfboard - Turning WFM For CX Into Team Planning

   Publicat: 16.06.2022
8. Sara Sloman - Paythru - CX for EVs And Sustainable Transport

   Publicat: 09.06.2022
9. Annelien Marcus - Clarion People - Post-Covid CX Recruitment

   Publicat: 02.06.2022
10. Cathy Jooste - Atento - The Evolution Of CX Nearshoring

    Publicat: 27.05.2022
11. Daniel Hay - Dow - Designing A Fantastic B2B Customer Experience

    Publicat: 19.05.2022
12. Faye Joubert - iSON Xperiences - CX Partnerships After The Pandemic

    Publicat: 12.05.2022
13. Nadia Pace - Coaching for Success in CX

    Publicat: 05.05.2022
14. Steven Van Belleghem - The Future of Customer Loyalty And CX

    Publicat: 28.04.2022
15. Paul O'Hara - Teleperformance - It's Time To Truly Value CX Partnerships

    Publicat: 21.04.2022
16. Wiktor Doktór - Pro Progressio - CX And BPO In Poland And The CEE Region

    Publicat: 14.04.2022
17. The Top 5 Offshore BPO Destinations In 2022

    Publicat: 07.04.2022
18. Jacqui Turner - Coaching For CX Success And Leadership

    Publicat: 31.03.2022
19. Ivan Kotzev - NelsonHall - CX Innovation & Transformation

    Publicat: 25.03.2022
20. Mike Pipicello - GlobalStep - CX For Games And Gaming

    Publicat: 17.03.2022