128 Episoade

  1. Karen Clinkard on employAGILITY and using data to improve CX

    Publicat: 03.11.2020

  2. Can retailers reconnect with their customers?

    Publicat: 27.10.2020

  3. The future of retail

    Publicat: 21.10.2020

  4. Carly Lake on getting results when working remote

    Publicat: 18.09.2020

  5. Howard Brown on the new retail banking experience

    Publicat: 10.08.2020

  6. Linking Kids for a better future

    Publicat: 29.07.2020

  7. CEO Javier Perdices on healthcare digital transformation [Es]

    Publicat: 28.07.2020

  8. CEO Cinde Dolphin on patient centricity

    Publicat: 26.06.2020

  9. Richard Hadden on how employee engagement influences your profits

    Publicat: 22.06.2020

  10. WFH - Alex & Liza on CSR, Sustainability and the new high street

    Publicat: 25.05.2020

  11. WFH - Stuart Fearn on optimising your branch network during COVID-19

    Publicat: 21.05.2020

  12. WFH - Charlene Li on Disruptive Leadership

    Publicat: 20.04.2020

  13. WFH - Staying healthy at home with Jess Rieger

    Publicat: 03.04.2020

  14. How can retail maintain a good customer experience remotely?

    Publicat: 26.03.2020

  15. How can the test drive experience be improved?

    Publicat: 20.03.2020

  16. The placement experience at ACF Technologies

    Publicat: 13.03.2020

  17. How can telecoms optimise the retail experience?

    Publicat: 11.03.2020

  18. How can banks tackle large queues?

    Publicat: 10.03.2020

  19. Retail banking trends with RBR MD Dominic Hirsch

    Publicat: 05.03.2020

  20. Can gyms & leisure centres improve their CX strategy?

    Publicat: 02.03.2020

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In our CX Insider studio, we initiate conversations with leading customer experience experts from various sectors. Our network consists of professionals striving to bring change to their company and industry. Starting our podcast with a humble audience, primarily consisting of colleagues from our office, we soon found the listeners who were eager to learn about delivering excellent customer experience. At our company ACF Technologies, disruptive innovation is the fundamental pillar of our mission. CX Insider carries a crucial role in expanding the community of creative thinkers beyond the now virtual walls of our office. We believe that we will spin the wheel of innovation by providing space to discuss novel concepts and continuously questioning the way things are done. If you are one of the thinkers and would like to become part of our community, follow us on LinkedIn and Instagram, and subscribe to our weekly episodes.

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