74 Episoade

  1. Voice of the Customer as a CX Engine

    Publicat: 25.05.2023

  2. Detecting Fraud Through Agent Training and AI Tools

    Publicat: 11.05.2023

  3. Using Customer Science for Best CX Outcomes

    Publicat: 27.04.2023

  4. Converging and Diverging: Customer Experience & Customer Success

    Publicat: 13.04.2023

  5. Doing More With Less in the Contact Center

    Publicat: 30.03.2023

  6. Improving the Relevance of AI for CX

    Publicat: 24.03.2023

  7. Reimagining Experience Ecosystems

    Publicat: 17.03.2023

  8. The CX Leader as a Change Agent

    Publicat: 02.03.2023

  9. The Powerful Combination of AI and Human Capability

    Publicat: 17.02.2023

  10. AI in the Contact Center

    Publicat: 09.02.2023

  11. The Science Behind Customer Behavior

    Publicat: 02.02.2023

  12. The Importance of Digital Empathy

    Publicat: 27.01.2023

  13. Satisfying The Customer's Need For Speed with Expert and Author Jay Baer

    Publicat: 19.01.2023

  14. The Intelligence Powering Smart Intelligent Virtual Assistant (IVA) with Beth Schultz of Metrigy

    Publicat: 12.01.2023

  15. The Future of CX Lies in Science

    Publicat: 05.01.2023

  16. Renaissance of Contact Centers with Oru Mohiuddin at IDC

    Publicat: 15.12.2022

  17. Creating a Low-Effort Experience To Optimize Loyalty

    Publicat: 08.12.2022

  18. AI Machine Learning Fuels the Future

    Publicat: 01.12.2022

  19. Digital Centric Approach to Agent Experience

    Publicat: 17.11.2022

  20. Helping Humans Be Heroes in the Age of Automation

    Publicat: 10.11.2022

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Every week, we will talk with Customer Experience experts about what you need to do to be at the top of your industry by providing customers the service that customers expect. Hear about the latest CX trends and best practices on Customer Experience, AI, WFM, Customer Service, Customer Satisfaction and contact Center Solutions - including practical steps you can apply now.

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