50 Episoade

  1. How to measure customer experience impact: CX Mini Masterclass – E73

    Publicat: 27.02.2020

  2. What is a customer advisory board: CX Mini Masterclass – E72

    Publicat: 20.02.2020

  3. Ideas to improve customer experience: interview with Sue Brady – E71

    Publicat: 13.02.2020

  4. How rituals fortify customer experience as a competitive advantage: CX Mini Masterclass – E70

    Publicat: 06.02.2020

  5. The customer promise clarifies “What is great customer experience”: CX Mini Masterclass – E69

    Publicat: 30.01.2020

  6. How rewards and recognition can foster customer excellence: CX Mini Masterclass – E68

    Publicat: 23.01.2020

  7. Internal and external marketing of customer experience: CX Mini Masterclass – E67

    Publicat: 16.01.2020

  8. Creating a unified customer experience culture: CX Mini Masterclass – E66

    Publicat: 09.01.2020

  9. The Customer-Centric CEO: interview with Diego Gabathuler – E65

    Publicat: 02.01.2020

  10. AI and Customer Experience: CX Mini Masterclass – E64

    Publicat: 28.11.2019

  11. CX metrics, mistakes and missed opportunities: CX Mini Masterclass – E63

    Publicat: 21.11.2019

  12. Beyond customer experience: CX Mini Masterclass – E62

    Publicat: 14.11.2019

  13. Trends in digital user experience: interview with Jacques Oberholzer – E61

    Publicat: 07.11.2019

  14. Foundations of a great CX program: CX Mini Masterclass – E60

    Publicat: 31.10.2019

  15. How to make a service blueprint: CX Mini Masterclass – E59

    Publicat: 24.10.2019

  16. What is service design: CX Mini Masterclass – E58

    Publicat: 17.10.2019

  17. The role of design thinking in CX management: CX Mini Masterclass – E57

    Publicat: 10.10.2019

  18. CX vs. UX: CX Mini Masterclass – E56

    Publicat: 03.10.2019

  19. Great customer experience starts from the top: CX Mini Masterclass – E55

    Publicat: 26.09.2019

  20. Prioritizing customer journey improvement: CX Mini Masterclass – E54

    Publicat: 19.09.2019

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In the age of empowered consumers, brands must put customers at the center of their business. Customer experience and business strategy expert, Julia Ahlfeldt CCXP, profiles the world’s top customer-centric change makers to bring you insights on how the customer experience revolution is taking hold in businesses around the globe. Whether you are new to CX, a seasoned professional looking to expand your knowledge or someone who is just interested in learning how empowered customers are transforming the business landscape, this show will take you inside the latest topics and trends in the world of customer experience.

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