171 Episoade

  1. 91. From Vision to Reality - Building a Customer Service Culture the Right Way with Ron Kaufman

    Publicat: 17.06.2023

  2. 90. The Zero-In Formula - Building A Customer-Centric Brand That People Crave with Dennis Geelen

    Publicat: 11.06.2023

  3. 89. Demystifying AI: How Humans and Machines Can Work Together with Kate Bradley Chernis

    Publicat: 03.06.2023

  4. 88. Digital Transformation and CX Innovation Lessons With Dr. Joerg Storm

    Publicat: 21.05.2023

  5. 87. Building an Irresistible Brand: The Link Between Employee Engagement and Customer Service with Josh Bersin

    Publicat: 14.05.2023

  6. 86. The Trifecta of Trust: A Blueprint for Customer Experience Success with Joe Folkman

    Publicat: 07.05.2023

  7. 85. Doing Digital Transformation Right - The Merge of Humans and AI Bots with Marcell Vollmer

    Publicat: 28.04.2023

  8. 84. 5 Essential Elements of Creating Loyal Advocates and Raving Fans with Brittany Hodak

    Publicat: 23.04.2023

  9. 83. The Competitive Edge - How Disruptive Start-Up Is Winning with Customer Experience featuring Zach Picon

    Publicat: 16.04.2023

  10. 82. Unlock the Secrets of Starting a Thriving Customer-Centric Business or Side Hustle with Marcus Köhnlein

    Publicat: 09.04.2023

  11. 81. The Future of Customer Service - How Generative AI is Changing the Game with Evan Kirstil

    Publicat: 01.04.2023

  12. 80. The Path to Reinvention: Transforming Your Work and Life for Lasting Success with Joanne Lipman

    Publicat: 26.03.2023

  13. 79. The Science Behind Happy Leadership and Improved Customer Service Experiences With Tia Graham

    Publicat: 19.03.2023

  14. 78. The Art of Mastering Your Authentic Voice for Maximum Success with Cynthia James

    Publicat: 12.03.2023

  15. 77. AI and the Human Element - How to Strike a Balance in the Workplace with Brian Solis

    Publicat: 05.03.2023

  16. 76. Insights from Saturday Night Live About Customer Loyalty with Wally Feresten

    Publicat: 25.02.2023

  17. 75. The Hook Model - Unlocking the Secrets of Customer Engagement with Nir Eyal

    Publicat: 19.02.2023

  18. 74. Expert Insights on Improving Customer Experience in the Contact Center Industry with Peter Ryan

    Publicat: 12.02.2023

  19. 73. Marketing & Customer Experience Trends From A CMO Executive Lens with Jackie Yeaney

    Publicat: 05.02.2023

  20. 72. "Stopping The Stupid" For Better Customer Experience Outcomes Over Outputs with Anthony Coppedge

    Publicat: 29.01.2023

5 / 9

The Doing CX Right Podcast is a resource for businesses striving to increase revenue, reduce costs, and achieve sustainable competitive differentiation. Companies often pursue these goals ineffectively. This podcast challenges conventional thinking through innovative customer experience (CX) strategies. Each episode offers expert advice, blending human-centric approaches with the latest technology to solve business challenges. The show emphasizes that everyone has a CX role, regardless of job title or function, and provides actionable tactics for a unified effort. Beyond business strategies, you’ll hear inspiring life lessons and personal triumphs, transforming organizations by capturing customer hearts and wallets. This approach results in a win-win-win: delighted customers, empowered employees, and a thriving business.

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