33 Episoade

  1. 13. Inbenta's CEO talks about the future of AI, science fiction, and customer service

    Publicat: 14.12.2020

  2. 12. Case study of a company using Inbenta's AI

    Publicat: 07.12.2020

  3. 11. All things artificial intelligence with the VP of AI at Samsung

    Publicat: 23.11.2020

  4. 10. How to better leverage knowledge for customer success

    Publicat: 16.11.2020

  5. 9. Use metrics that matter with your customer support staff

    Publicat: 09.11.2020

  6. 8. A chatbot product manager talks about the future of AI

    Publicat: 02.11.2020

  7. 7. The time for AI is now

    Publicat: 26.10.2020

  8. 6. Trust is vital for a well functioning customer service department

    Publicat: 19.10.2020

  9. 5. Employee satisfaction leads to better customer service

    Publicat: 12.10.2020

  10. 4. How to measure customer success

    Publicat: 05.10.2020

  11. 3. Empathy is the key to success

    Publicat: 28.09.2020

  12. 2. Global customer support during COVID-19

    Publicat: 21.09.2020

  13. 1. How to get to a 95 NPS score in customer service

    Publicat: 14.09.2020

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The "Future of Customer Service" podcast features interviews of Customer Support and Service leaders to understand how things work, best practices, and the future of support. Hear their perspective on challenges and opportunities. The podcast is specifically designed for Directors, Vice Presidents, CEOs, Support Leaders, Support Engineers and Chief Customer Officers. This podcast is hosted by Jordi Torras, and brought to you by Inbenta. https://www.inbenta.com

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