ITIL® 4 Unplugged - Simplifying IT Service Management
A podcast by Con Punto y Koma
20 Episoade
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Plugged In: The Brain of IT - Why Knowledge Isn’t Power Until It’s Shared
Publicat: 30.07.2025 -
Plugged In: The SIAM Fix
Publicat: 24.07.2025 -
Plugged In: Who Signed This Mess? Supplier Management Without Regrets
Publicat: 17.07.2025 -
Elevate ITSM: Not Your Grandma’s Help Desk
Publicat: 09.07.2025 -
Elevate ITSM: The Problem with Problems – Inside ITIL 4 Problem Management
Publicat: 02.07.2025 -
Elevate ITSM: Eyes Wide Open - Mastering Monitoring and Event Management
Publicat: 25.06.2025 -
ITSM Elevate: Mapping the Digital Universe - Service Configuration Management Decoded
Publicat: 18.06.2025 -
ITSM Elevate: Release vs Deployment - Behind the Curtain of Change
Publicat: 11.06.2025 -
ITSM Elevate: SLM, “Dear Service Provider, We Need to Talk…”
Publicat: 04.06.2025 -
ITSM Elevate: Keeping the lights on with Incident Management
Publicat: 21.05.2025 -
ITSM Elevate: Unlocking the Secrets of Modern Service Desk
Publicat: 16.05.2025 -
ITSM Elevate: From Chaos to Climb: The Human-Side Change in ITSM
Publicat: 23.04.2025 -
ITSM Elevate: The Digital Maturity Model
Publicat: 08.04.2025 -
Managing Requests, Service Levels, and Keeping IT Secure
Publicat: 09.03.2025 -
Long-Term Service Excellence – ITIL Practices That Keep IT Running
Publicat: 09.03.2025 -
Practices - Fixing Issues and Delivering Value
Publicat: 07.03.2025 -
Service Value System (SVS) and Service Value Chain (SVC) – How IT Creates Real Value
Publicat: 05.03.2025 -
The 4 Dimensions of Service Management
Publicat: 03.03.2025 -
The 7 Guiding Principles - The Golden Rules of ITSM
Publicat: 03.03.2025 -
Key Concepts of IT Service Management
Publicat: 03.03.2025
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ITIL 4 Unplugged breaks down ITIL concepts, best practices, and real-world applications in a way that’s engaging, easy to understand, and fun! Whether you’re preparing for the ITIL Foundation exam or looking to improve your IT service management skills, this podcast helps you turn ITIL theory into real-world success—without the boring textbook talk. This podcast is for educational and awareness purposes only and is based on ITIL® 4 best practices. ITIL® is a registered trademark of PeopleCert. All rights reserved.
