Navigating the Customer Experience
A podcast by Yanique Grant, Customer Experience Strategist, Entrepreneur - Marți
161 Episoade
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217: Mastering Communication: Techniques, Tools, and Insights with Matt - A Comprehensive Guide to Enhancing Speaking and Listening Skills with Matt Abrahams
Publicat: 16.01.2024 -
216: Exploring Service Industry Challenges and Innovations: Insights from a Global Perspective with Michelle Pascoe
Publicat: 09.01.2024 -
215: Maximizing Customer Success and Navigating the Future of Insurance: Insights from Joanna with Joanna Hagelberger
Publicat: 03.01.2024 -
214: Enhancing Customer Experience and Listening Skills: Insights from UserTesting and AI Trends with Lija Hogan
Publicat: 19.12.2023 -
213: Empowering Customer and Employee Experiences: Insights with Jason on Transforming Business Culture and Strategy with Jason S. Bradshaw
Publicat: 12.12.2023 -
212: Strategies for Achieving Exceptional Customer Retention and Service in Healthcare Technology with Maggie Peña
Publicat: 05.12.2023 -
211: Scaling Up Success: Insights and Strategies for Business Growth with Herb Cogliano
Publicat: 28.11.2023 -
210: Integrating Hospitality Principles into Healthcare with Peter C. Yesawich Part II
Publicat: 21.11.2023 -
209: Integrating Hospitality Principles into Healthcare with Peter C. Yesawich
Publicat: 15.11.2023 -
208: Insights on Customer Centricity and Key Performance Indicators with Michelle MacCarthy
Publicat: 08.11.2023 -
207: Unearthing the Universals in Leadership with Adam Bryant
Publicat: 31.10.2023 -
206: Customer-Centric Evolution: Marrying Marketing with Seamless Service with CJ Stratte
Publicat: 11.10.2023 -
205: Empathetic Marketing: The Power of Radical Vulnerability, Empathy, and Transparency with Kat Kennan
Publicat: 03.10.2023 -
204: Harnessing Personal Energy: The Power Barometer in Work and Life with Josefine Campbell
Publicat: 26.09.2023 -
203: From Food Runner to eCommerce Tycoon: The Anatoliy Journey of Perseverance, Purpose, and Scaling Success with Anatoliy Labinskiy
Publicat: 19.09.2023 -
202: Unlocking Patient-Centric Care: The Transformative Power of Conversational AI in Healthcare with Leslie Pagel
Publicat: 12.09.2023 -
201: Creating Authentic Customer Connections in a Digital World: The Power of Integrating Empathy and Technology with Tom Martin
Publicat: 29.08.2023 -
200: Creating Employee Advocates: Nurturing Remarkable Retention in a Remote-Driven World with Joey Coleman
Publicat: 22.08.2023 -
199: Optimizing E-commerce Customer Experiences: Consistency, Content, and Consumer Trends with Randy Mercer
Publicat: 15.08.2023 -
198: Unlocking Customer Experience Excellence - The Intersection of AI and Human Touch with Peter Mullen
Publicat: 08.08.2023
Join host Yanique Grant as she takes you on a journey with global entrepreneurs and subject matter experts that can help you to navigate your customer experience. Learn what customers really want and how businesses can understand the psychology of each customer or business that they engage with. We will be looking at technology, leadership, customer service charters and strategies, training and development, complaint management, service recovery and so much more!
