Navigating the Customer Experience

A podcast by Yanique Grant, Customer Experience Strategist, Entrepreneur - Marți

161 Episoade

117: Insights and Trends on Customer Experience for 2021 with Jim Freeze
Publicat: 05.01.2021
116: The Art of Designing and Implementing a Mystery Shopper Programme with Claire Boscq-Scott
Publicat: 29.12.2020
115: The Winning Ingredients to Dominate Your Customer's Experience for 2021 with Yanique Grant
Publicat: 24.12.2020
114: How to Overcome Anxiety as a Digital Strategist/Entrepreneur and Build Your Ideal Platform with Dr. Jackie Noelke
Publicat: 15.12.2020
113: Developing a Strategy for UX Design that Focuses on the Customer with Mark Baldino
Publicat: 08.12.2020
112: Secrets to Getting Into Your Customer's Imagination with Chip Bell
Publicat: 01.12.2020
111: Using Wix to Create a Seamless Experience with Naomi Rozenfeld
Publicat: 24.11.2020
110: How to Build A Home and Business Using Feng Shui with Patricia Lohan
Publicat: 18.11.2020
109: Mastering the Art of Sales and Exceeding Your Customer's Expectations with Jas Takhar
Publicat: 03.11.2020
108: How to Build An Effortless Experience Using Conversational Messenger Platforms with Kaitlin Pettersen
Publicat: 27.10.2020
107: The Art of Listening and Taking Action in Order to Build and Sustain a Strong Reputation with Jason Grier
Publicat: 20.10.2020
106: Redesigning Your Digital Experience into an OmniChannel Experience by Adjusting, Adapting and Reinventing with Leena Iyar
Publicat: 13.10.2020
105: How Artificial Intelligence is Mitigating Bottlenecks in Customer Experience with Dan Leshem
Publicat: 06.10.2020
104: The Importance of Being Reliable, Relatable and Responsive to Deliver a Fantastic Customer Experience with Daniel Rodriguez
Publicat: 29.09.2020
103: How to Win Back Your Time with the Right Virtual Assistant with Daniel Ramsey
Publicat: 22.09.2020
102: How to Transform Your Customer Journey Mapping with Change Management with Jim Tincher
Publicat: 15.09.2020
101: Understanding the Importance of Human Connection in Your Customer Experience/User Design with Mike Welsh
Publicat: 08.09.2020
100: The Must-Have Sales Strategies for the New-Normal with Richard Moore
Publicat: 01.09.2020
099: How to Re-Purpose Your Marketing Efforts Using Data to Enhance CX with Bill Bice
Publicat: 25.08.2020
098: Creative Stress Reduction Solutions for the Busy Professionals with Carlee Myers
Publicat: 18.08.2020

8 / 9

Join host Yanique Grant as she takes you on a journey with global entrepreneurs and subject matter experts that can help you to navigate your customer experience. Learn what customers really want and how businesses can understand the psychology of each customer or business that they engage with. We will be looking at technology, leadership, customer service charters and strategies, training and development, complaint management, service recovery and so much more!

Visit the podcast's native language site

161 Episoade

117: Insights and Trends on Customer Experience for 2021 with Jim Freeze

116: The Art of Designing and Implementing a Mystery Shopper Programme with Claire Boscq-Scott

115: The Winning Ingredients to Dominate Your Customer's Experience for 2021 with Yanique Grant

114: How to Overcome Anxiety as a Digital Strategist/Entrepreneur and Build Your Ideal Platform with Dr. Jackie Noelke

113: Developing a Strategy for UX Design that Focuses on the Customer with Mark Baldino

112: Secrets to Getting Into Your Customer's Imagination with Chip Bell

111: Using Wix to Create a Seamless Experience with Naomi Rozenfeld

110: How to Build A Home and Business Using Feng Shui with Patricia Lohan

109: Mastering the Art of Sales and Exceeding Your Customer's Expectations with Jas Takhar

108: How to Build An Effortless Experience Using Conversational Messenger Platforms with Kaitlin Pettersen

107: The Art of Listening and Taking Action in Order to Build and Sustain a Strong Reputation with Jason Grier

106: Redesigning Your Digital Experience into an OmniChannel Experience by Adjusting, Adapting and Reinventing with Leena Iyar

105: How Artificial Intelligence is Mitigating Bottlenecks in Customer Experience with Dan Leshem

104: The Importance of Being Reliable, Relatable and Responsive to Deliver a Fantastic Customer Experience with Daniel Rodriguez

103: How to Win Back Your Time with the Right Virtual Assistant with Daniel Ramsey

102: How to Transform Your Customer Journey Mapping with Change Management with Jim Tincher

101: Understanding the Importance of Human Connection in Your Customer Experience/User Design with Mike Welsh

100: The Must-Have Sales Strategies for the New-Normal with Richard Moore

099: How to Re-Purpose Your Marketing Efforts Using Data to Enhance CX with Bill Bice

098: Creative Stress Reduction Solutions for the Busy Professionals with Carlee Myers