Pink Elephant - The IT and ITIL Service Management Experts

162 Episoade

1. PR33 - ITSM Is Just BSM with IT Examples

   Publicat: 01.11.2012
2. PR32 - Project and Change Management Integration

   Publicat: 28.09.2012
3. PR31 - Experiential Learning and Simulations

   Publicat: 26.09.2012
4. PR30 - Global Process

   Publicat: 27.08.2012
5. PR29 - Justifying Service and Process Improvement

   Publicat: 16.07.2012
6. PR28 - The Role of The Service Owner

   Publicat: 06.07.2012
7. PR27 - Dealing with Rogue Support Agents

   Publicat: 18.06.2012
8. PR26 - Distributed Service Desk Strategies

   Publicat: 21.05.2012
9. PR25 - Communication and Education Planning

   Publicat: 30.04.2012
10. PR24 - Problem and Availability Management The Conjoined Twins

    Publicat: 05.04.2012
11. PR23 - Demand Channels

    Publicat: 19.03.2012
12. PR22 - The Service Management Office 2.0 (Live From Pink12)

    Publicat: 05.03.2012
13. PR21 - Culture and ITSM Transformation Projects

    Publicat: 06.02.2012
14. PR20 - Deploying vs Documenting Processes

    Publicat: 23.01.2012
15. PR19 - The Strategic Role Of An IT Operating Model

    Publicat: 29.12.2011
16. PR18 - TOC, LEAN and Six Sigma The Three CSI Sisters

    Publicat: 13.12.2011
17. PR17 - Technology vs Service Management

    Publicat: 22.11.2011
18. PR16 - Request Fulfillment

    Publicat: 01.11.2011
19. PR15 - Business Relationship Management

    Publicat: 20.10.2011
20. PR13 - Portfolio Management

    Publicat: 14.09.2011