Pink Elephant - The IT and ITIL Service Management Experts

162 Episoade

1. The Role of the Service Desk in the 21st Century, Part 7 of 7

   Publicat: 28.09.2007
2. The Role of the Service Desk in the 21st Century, Part 6 of 7

   Publicat: 21.09.2007
3. The Role of the Service Desk in the 21st Century, Part 5 of 7

   Publicat: 14.09.2007
4. The Role of the Service Desk in the 21st Century, Part 4 of 7

   Publicat: 07.09.2007
5. The Role of the Service Desk in the 21st Century, Part 3 of 7

   Publicat: 31.08.2007
6. The Role of the Service Desk in the 21st Century, Part 2 of 7

   Publicat: 24.08.2007
7. The Role of the Service Desk in the 21st Century, Part 1 of 7

   Publicat: 17.08.2007
8. Can You Legislate Availability? Part 6

   Publicat: 10.08.2007
9. Can You Legislate Availability? Part 5

   Publicat: 03.08.2007
10. Can You Legislate Availability? Part 4

    Publicat: 27.07.2007
11. Can You Legislate Availability? Part 3

    Publicat: 20.07.2007
12. Can You Legislate Availability? Part 2

    Publicat: 13.07.2007
13. Can You Legislate Availability? Part 1

    Publicat: 06.07.2007
14. Determining Staffing Levels at the Service Desk

    Publicat: 29.06.2007
15. An Introduction to COBIT Part 4 of 4

    Publicat: 22.06.2007
16. An Introduction to COBIT Part 3 of 4

    Publicat: 15.06.2007
17. An Introduction to COBIT Part 2 of 4

    Publicat: 08.06.2007
18. An Introduction to COBIT Part 1 of 4

    Publicat: 01.06.2007
19. ITIL in a Heartbeat: An Introduction to ITIL Part 4 of 4

    Publicat: 25.05.2007
20. ITIL in a Heartbeat: An Introduction to ITIL Part 3 of 4

    Publicat: 18.05.2007