Punk CX with Adrian Swinscoe
A podcast by Adrian Swinscoe
528 Episoade
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CRM, social media, social business and the future - Interview with Jon Ferrara of Nimble
Publicat: 19.01.2020 -
Commitment, clarity and fanatical customers and employees - Interview with John Jantsch of Duct Tape Marketing
Publicat: 19.01.2020 -
You can’t make ‘Art’ if you are not willing to fail - Interview with Seth Godin on The Icarus Deception
Publicat: 19.01.2020 -
Systems thinking, customer service and unlearning the way we do things - Interview with John Seddon of Vanguard
Publicat: 19.01.2020 -
Solve customer and business problems faster through collaboration - Interview with Jacob Morgan
Publicat: 19.01.2020 -
Lessons from ten years of blogging and eight years of podcasting - Interview with Neville Hobson
Publicat: 19.01.2020 -
Social business is not just social media, it takes real transformation - Interview with Brad W Martin and Vala Afshar of Enterasys
Publicat: 19.01.2020 -
Unruly engagement, creativity and collaboration is built on two things: People and Places - Interview with Sarah Wood
Publicat: 19.01.2020 -
Customer service, people and how caring does scale - Interview with Gary Vaynerchuk #1aDayQandA
Publicat: 19.01.2020 -
Employee engagement inside one of the UK's best companies to work for - Interview with Keith Lewis of Matchtech
Publicat: 19.01.2020 -
Customer service and customer loyalty can be improved by using decision science - Interview with Phil Barden
Publicat: 19.01.2020 -
Improve your customer service by asking what would your Mum do - Interview with Lee Cockerell
Publicat: 19.01.2020 -
Doing more to help creative business start ups grow and succeed - Interview with Doug Richard
Publicat: 19.01.2020 -
Being Likeable, leadership, customer and employee engagement - Interview with Dave Kerpen
Publicat: 17.01.2020 -
Blogger outreach and building trust with your customers - Interview with Hugh Anderson
Publicat: 17.01.2020 -
Word of mouth marketing starts with proper listening - Interview with Molly Flatt of 1000 Heads
Publicat: 17.01.2020 -
How to be more interesting (and keep customers for longer) - Interview with Jessica Hagy
Publicat: 17.01.2020 -
Employee engagement is a commitment not a campaign - Interview with Stan Phelps
Publicat: 17.01.2020 -
Customer engagement, social CRM and cool tools for professional services firms - Interview with Mark Bower
Publicat: 17.01.2020 -
Customers, customer service, customer experience and crystal balls - Interview with Dr Nicola Millard of BT
Publicat: 17.01.2020
An ongoing series of interviews where I, Adrian Swinscoe, interview leading entrepreneurs, leaders and thought leaders about how to deliver stand out customer experience and service. Essentially, I'm looking for practical clues that will help you build a business that both customers and employees love. Topics covered in the interviews include customer service, experience and engagement, employee experience and engagement, technology, adaptable and responsive organizations, high-performing teams and all such related issues. Note: This podcast series was originally known as the RARE Business podcast but rebranded in late 2019 on the back of the publication of my book: Punk CX.
