Punk CX with Adrian Swinscoe
A podcast by Adrian Swinscoe
528 Episoade
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Text messaging: a customer service channel whose time has come - Interview with John Huehn of In The Chat
Publicat: 27.12.2019 -
Scaling customer and employee trust - Interview with Peter Muhlmann of Trustpilot
Publicat: 27.12.2019 -
Customer experience: UK brands are 2-3 years behind the US - Interview with David Conway of Nunwood
Publicat: 27.12.2019 -
Copying your way to increased innovation, creativity and competitive advantage - Interview with Mark Earls
Publicat: 27.12.2019 -
Different customers have different journeys and needs - Interview with Daniel Lind of Qmatic
Publicat: 27.12.2019 -
The winner of the 2019 CX Leader of the Year - Interview with Sandra De Zoysa, Chief Customer Officer of Dialog Axiata
Publicat: 23.12.2019 -
Creating a great place to work is the best business investment decision you could ever make - Interview with Henry Stewart
Publicat: 18.12.2019 -
Great customer service and customer experience requires emotional intelligence (EQ) - Interview with Jo Causon of The Institute of Customer Service
Publicat: 18.12.2019 -
Inbound and content marketing may make up 80% of all marketing in the future - Interview with Mike Volpe of Hubspot
Publicat: 18.12.2019 -
Our customer service and success is driven by happy people all striving for the same high standards: Interview with Will Beckett of Hawksmoor
Publicat: 18.12.2019 -
Brands with purpose build better relationships with their customers - Interview with Jeremy Waite
Publicat: 18.12.2019 -
Customer feedback is the most effective way of improving the financial performance of a business - Interview with Guy Letts of CustomerSure
Publicat: 18.12.2019 -
A degree of humility always succeeds in business - Interview with Michael O’Leary of Ryanair
Publicat: 12.12.2019 -
Advocate assisted commerce improves customer experience and drives business results - Interview with Scott Pulsipher of Needle
Publicat: 12.12.2019 -
Improving B2B customer experience through Total User Experience - Interview with Sanish Mondkar of Ariba
Publicat: 12.12.2019 -
Millennials and how they engage with insurance companies - Interview with Dr Paul Redmond
Publicat: 12.12.2019 -
Building a better place to work helps develop long term customer relationships - Interview with Sebastian Henkes and Claire Clifford of Sabio
Publicat: 12.12.2019 -
The pre-life, early life and in-life stages of the employee experience - Interview with Jo Taylor
Publicat: 12.12.2019 -
How Chief Customer Officers build their organisations customer growth engine - Interview with Jeanne Bliss of CustomerBliss
Publicat: 12.12.2019 -
Towards a unified view of the customer - Interview with James McGourlay of OpenText
Publicat: 12.12.2019
An ongoing series of interviews where I, Adrian Swinscoe, interview leading entrepreneurs, leaders and thought leaders about how to deliver stand out customer experience and service. Essentially, I'm looking for practical clues that will help you build a business that both customers and employees love. Topics covered in the interviews include customer service, experience and engagement, employee experience and engagement, technology, adaptable and responsive organizations, high-performing teams and all such related issues. Note: This podcast series was originally known as the RARE Business podcast but rebranded in late 2019 on the back of the publication of my book: Punk CX.
