Punk CX with Adrian Swinscoe
A podcast by Adrian Swinscoe
528 Episoade
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Service design and creating experiences that work for customers, employees and stakeholders - Interview with Birgit Mager
Publicat: 07.12.2019 -
Over 50% of a customer’s experience is driven by how they feel - Interview with Colin Shaw
Publicat: 05.12.2019 -
How Tower grew by over 40% by introducing a five hour work day - Interview with Stephan Aarstol
Publicat: 05.12.2019 -
Technology has made people very productive but it has undermined their creativity - Interview with Chris Lewis
Publicat: 05.12.2019 -
The rationale behind choosing a high-touch and high-cost route to serve our customers - Interview with Matthias Murin
Publicat: 05.12.2019 -
How to do extraordinary things for your customers and your people - Interview with Bill Taylor
Publicat: 05.12.2019 -
Messaging, chat bots and improving the customer experience - Interview with Donna Peeples
Publicat: 05.12.2019 -
Most organisations are ignoring the behavioural element of customer experience - Interview with Morris Pentel
Publicat: 05.12.2019 -
Many brands are losing touch with crucial ‘moments of truth’ - Interview with PV Kannan of [24]7
Publicat: 05.12.2019 -
Fostering a listening culture is the best way to deliver better customer and employee outcomes - Interview with Rob Pace of HundredX
Publicat: 05.12.2019 -
The connection between Comic-Con, Escape The Room and world-class customer service - Interview with Liz Graham of Wayfair
Publicat: 05.12.2019 -
Behavioural insights and what is really going on in the minds of your customers - Interview with Dr. Simon Moore of Innovationbubble
Publicat: 04.12.2019 -
Co-creation, innovation and when you should get your customers involved - Interview with Prof. Jan van den Ende
Publicat: 04.12.2019 -
Using AI and EQ to build emotional connections with customers at scale - Interview with Joshua Feast of Cogito
Publicat: 04.12.2019 -
Non-obvious trends and what they mean for customer experience - Interview with Rohit Bhargava
Publicat: 04.12.2019 -
Creating a customer obsessed culture and going from NPS -4 to +80 - Interview with Amy Downs of Lifesize
Publicat: 04.12.2019 -
Building a culture of good engages customers, employees and drives business results - Interview with Ryan McCarty and Scott Moorehead
Publicat: 04.12.2019 -
Insights from inside some of the world's highest performing organisations - Interview with Brian MacNeice
Publicat: 04.12.2019 -
The power of social recognition in employee engagement - Interview with Ketti Salemme of TINYpulse
Publicat: 04.12.2019 -
Bringing together disparate data sources is key to creating stand out customer experiences - Interview with Dave O'Flanagan of Boxever
Publicat: 04.12.2019
An ongoing series of interviews where I, Adrian Swinscoe, interview leading entrepreneurs, leaders and thought leaders about how to deliver stand out customer experience and service. Essentially, I'm looking for practical clues that will help you build a business that both customers and employees love. Topics covered in the interviews include customer service, experience and engagement, employee experience and engagement, technology, adaptable and responsive organizations, high-performing teams and all such related issues. Note: This podcast series was originally known as the RARE Business podcast but rebranded in late 2019 on the back of the publication of my book: Punk CX.
