Punk CX with Adrian Swinscoe
A podcast by Adrian Swinscoe
528 Episoade
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Creating a learning environment that drives better sales and customer success outcomes - Interview with Pat Lynch of MindTickle
Publicat: 26.11.2019 -
25 behavioural biases and how they influence the choices our customers make - Interview with Richard Shotton
Publicat: 26.11.2019 -
Most of customer experience is cleaning and sweeping - Interview with Gerry McGovern
Publicat: 26.11.2019 -
A new model of business and leadership is needed: Lessons from one of the UK’s best companies to work for - Interview with Jason Stockwood
Publicat: 26.11.2019 -
Convenience helps you stand out and creates fierce loyalty - Interview with Shep Hyken
Publicat: 26.11.2019 -
Design is how we treat each other - Interview with Rie Nørregaard
Publicat: 26.11.2019 -
The secrets behind Airbnb's customer experience - Interview with Joseph Michelli
Publicat: 25.11.2019 -
How to make your people SUPERENGAGED - Interview with Nikki Gatenby
Publicat: 24.11.2019 -
Are you willing to delight the specific? - Interview with Seth Godin about his new book: This Is Marketing
Publicat: 24.11.2019 -
Getting the human and tech balance right in customer experience - Interview with Julia Ahlfeldt
Publicat: 24.11.2019 -
Is your culture hurricane fit? - Interview with Jonathan Rowe of nCino
Publicat: 24.11.2019 -
Leaders should experience what it is like to be one of their own customers more often - Interview with Shaun Belding
Publicat: 24.11.2019 -
Becoming a trusted company is an absolute requirement of a winning strategy - Interview with Christopher Roark of Accenture
Publicat: 24.11.2019 -
What The Great Escape can teach us about Future Fit leadership - Interview with Mike Perk
Publicat: 24.11.2019 -
9 Trends shaping the future of marketing and CX in 2019 - Interview with Jeremy Korst
Publicat: 24.11.2019 -
Going from good to great in customer experience - Interview with Rachel Haworth of Coventry Building Society
Publicat: 24.11.2019 -
Playing the customer experience game to win - Interview with Nienke Bloem
Publicat: 24.11.2019 -
Building your positivity muscle and the impact it can have on customer experience - Interview with Matt Prowse of IAG
Publicat: 24.11.2019 -
What more empathy in business and artificial intelligence (AI) will look like - Interview with Minter Dial
Publicat: 24.11.2019 -
The six core elements of ROCKSTAR customer experience - Interview with James Dodkins
Publicat: 24.11.2019
An ongoing series of interviews where I, Adrian Swinscoe, interview leading entrepreneurs, leaders and thought leaders about how to deliver stand out customer experience and service. Essentially, I'm looking for practical clues that will help you build a business that both customers and employees love. Topics covered in the interviews include customer service, experience and engagement, employee experience and engagement, technology, adaptable and responsive organizations, high-performing teams and all such related issues. Note: This podcast series was originally known as the RARE Business podcast but rebranded in late 2019 on the back of the publication of my book: Punk CX.
