528 Episoade

  1. Let your people be the humans they've spent all their life training to be - Interview with John Sills of The Foundation

    Publicat: 01.03.2023

  2. We need to move leadership from the job of one to the job of the many - Interview with Julia Fabris McBride of the Kansas Leadership Center

    Publicat: 21.02.2023

  3. Building your house to be able to deliver a truly personalised customer experience - Interview with Greg Kihlström of The Agile Brand

    Publicat: 12.02.2023

  4. Imagine having to type a ticket using a gaming console - Interview with Tony Adams of Supercell

    Publicat: 03.02.2023

  5. What the heck is Relative Attractiveness and why it matters? - Interview with Richard Hammond of Uncrowd

    Publicat: 26.01.2023

  6. Customer journey orchestration made easy - Interview with Mark Smith of CSG

    Publicat: 17.01.2023

  7. Leadership lessons from the winner of the 2022 CX Leader of the Year - Interview with Maneesha Bhusal of JD .ID

    Publicat: 06.01.2023

  8. Customer success and the role of community - Interview with Elaine Richards of 37signals

    Publicat: 20.12.2022

  9. Even CX champions are struggling to keep up with rising customer expectations - Interview with Adrian McDermott of Zendesk

    Publicat: 09.12.2022

  10. Time, customer experience and driving retention and growth - Interview with Katie Christian of Calendly

    Publicat: 29.11.2022

  11. Five years on and real time guidance is now becoming a must have for a modern CX organization - Interview with Josh Feast of Cogito

    Publicat: 21.11.2022

  12. CX professionals should be taking their favourite finance person out to lunch - Interview with Jim Tincher

    Publicat: 13.11.2022

  13. Treat your customers well and your employees better - Interview with Liza Smyth of Formstack

    Publicat: 06.11.2022

  14. The killer combination: Customer success, happiness and the right technology - Interview with Prashanth Krishnaswami of Zoho

    Publicat: 25.10.2022

  15. Product Led Growth (PLG) is missing a pillar - Interview with Joe Andrews and Martin Schneider of SupportLogic

    Publicat: 17.10.2022

  16. The problem of customer indecision and how to get over it - Interview with Matt Dixon

    Publicat: 07.10.2022

  17. Customer experience isn't about experience at all. It is about relationships - Interview with James Dodkins of Pega

    Publicat: 30.09.2022

  18. CX professionals extol the importance of empathy towards external customers but often overlook its importance with internal ones - Interview with Jack Springman

    Publicat: 20.09.2022

  19. Customer success professionals should focus on net revenue retention (NRR) to prove ROI - Interview with You Mon Tsang of ChurnZero

    Publicat: 09.09.2022

  20. Not enough companies realize that customer support is your primary gateway to understanding your entire business - Interview with Nooshin Alibhai and Eric Klimuk of Supportbench

    Publicat: 02.09.2022

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An ongoing series of interviews where I, Adrian Swinscoe, interview leading entrepreneurs, leaders and thought leaders about how to deliver stand out customer experience and service. Essentially, I'm looking for practical clues that will help you build a business that both customers and employees love. Topics covered in the interviews include customer service, experience and engagement, employee experience and engagement, technology, adaptable and responsive organizations, high-performing teams and all such related issues. Note: This podcast series was originally known as the RARE Business podcast but rebranded in late 2019 on the back of the publication of my book: Punk CX.

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