Life at the Sharp End
A podcast by Dr. Jason Price - Miercuri
31 Episoade
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Planning your future with 2020 hindsight
Publicat: 13.01.2021 -
Ten contact centre lessons learned from the Grenfell Inquiry
Publicat: 08.12.2020 -
Scramble! Take action for service improvement
Publicat: 27.10.2020 -
Make someone‘s day in customer service
Publicat: 16.10.2020 -
How to take your customer service from good to excellent
Publicat: 02.10.2020 -
Customer loyalty through learning - in conversation with Blacks Hotel
Publicat: 05.08.2020 -
Three lessons for creating world-class customer experiences
Publicat: 15.07.2020 -
Leadership attitude matters in customer service
Publicat: 18.06.2020 -
It should have been simple • A customer experience case study
Publicat: 01.06.2020 -
Change management: The six stages of concern model
Publicat: 19.05.2020 -
Better audio on your working from home video calls
Publicat: 28.04.2020
Life at the Sharp end is a podcast full of insights and interviews to help people who want to do their best at work. People who want to learn from others and hear about best-practice tools and techniques to help you create safe, respectful and high-performing workplace cultures. People like you - whether you’re in a leadership role or at the front-line. Wherever you work, you’ll have stories to tell about what it’s like to experience Life at the Sharp End.