The Contact Center Gurus

21 Episoade

1. Customer Success Myth Buster – Separating Fake News from Reality

   Publicat: 24.05.2022
2. How Do You Fix a Fast Moving Train

   Publicat: 24.05.2022
3. Innovations Driving The Contact Center

   Publicat: 15.02.2022
4. Cultural and Employee Engagement

   Publicat: 15.02.2022
5. The Great Resignation: How we can leverage AI & Gig Workers

   Publicat: 14.01.2022
6. Ready or Not, Here Comes The Cloud

   Publicat: 14.01.2022
7. Why You Should Stop Shopping for AI

   Publicat: 14.01.2022
8. Mentorship: Understanding and developing the next generation of Customer Success Leaders

   Publicat: 19.11.2021
9. Reducing Turnaround Time To Train Agents With MicroLearning

   Publicat: 17.11.2021
10. Why Customer Support is No Longer the Red-Headed Stepchild

    Publicat: 17.11.2021
11. AI Adoption Study

    Publicat: 09.10.2021
12. Work From Home - The New Office

    Publicat: 09.10.2021
13. Why Contact Center Tech won't save you from Needing Salespeople on the Phones

    Publicat: 09.10.2021
14. Why 79% of Your Team Managers are Poor Coaches and What to Do About It

    Publicat: 09.10.2021
15. How is AI-Powered Speech Analytics transforming Contact Center Performance

    Publicat: 13.09.2021
16. Customer Support Sucks....But Does It Have To?

    Publicat: 13.09.2021
17. Artificial Friction & Empathy

    Publicat: 25.08.2021
18. Intro to Artificial Intelligence in the Contact Center

    Publicat: 18.08.2021
19. Lean Techniques in the Contact Center

    Publicat: 12.08.2021
20. Engaging Contract to Hire Staff in a Tough Contact Center Labor Market

    Publicat: 30.07.2021