260 Episoade

  1. 308: Generative AI Needs Design And Will Transform It

    Publicat: 06.06.2023

  2. 307: TD Bank’s CX Journey

    Publicat: 30.05.2023

  3. 306: How To Fit The Role Of CMO

    Publicat: 23.05.2023

  4. 305: Customer Obsession Matters For CX Quality

    Publicat: 16.05.2023

  5. 304: Why You Can’t Create Value For Customers

    Publicat: 09.05.2023

  6. 303: We Try Out Our Own Culture Research

    Publicat: 02.05.2023

  7. 302: Privacy & CX

    Publicat: 25.04.2023

  8. 301: Practitioner Stories: Embedding CX Design at Avangrid

    Publicat: 18.04.2023

  9. 300: Practitioner Stories: Building The CX Function At Avangrid

    Publicat: 11.04.2023

  10. 299: The CX Leader’s Guide To The Green Consumer

    Publicat: 04.04.2023

  11. 298: The CX Of Mobility

    Publicat: 28.03.2023

  12. 297: CX Leader Priorities: Measure CX Performance And Prove ROI

    Publicat: 21.03.2023

  13. 296: CX Leader Priorities: Enable CX With Technology

    Publicat: 14.03.2023

  14. 295: CX Leader Priorities: Design Experiences That Drive Loyalty

    Publicat: 07.03.2023

  15. 294: CX Leader Priorities: Embed Customer Insights Into The Business

    Publicat: 28.02.2023

  16. 293: CX Leader Priorities: Collect and Analyze Data For Customer Insights

    Publicat: 17.02.2023

  17. 292: CX Leader Priorities: Establish, Fund, And Scale The CX Function

    Publicat: 13.02.2023

  18. 291: Our 2023 CX Predictions

    Publicat: 07.02.2023

  19. CX Cast 2023 Trailer

    Publicat: 31.01.2023

  20. 289: Empathy in Customer Service

    Publicat: 21.06.2022

7 / 13

Research-based guidance on how to manage customer experience (CX) at any organization — an imperative that Forrester has been researching for over 20 years. Each week, Forrester analysts discuss key findings from their latest research on CX; analyze relevant topics in the news; or chat with CX professionals about how they’ve overcome prevalent challenges managing CX in their organizations.

Visit the podcast's native language site