124 Episoade

  1. 4. Happiness Score™ in April 2019

    Publicat: 05.05.2019

  2. 3. When to start measuring Employee Experience

    Publicat: 30.04.2019

  3. 2. Motivation of Service Desk Agents

    Publicat: 29.04.2019

  4. 1. Employee Experience in ITSM

    Publicat: 25.04.2019

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Podcast for those who want to take IT Experience Management (ITXM) in use and improve Employee Experience of IT Services in large enterprises. We talk about Human-Centric IT, how does it change the culture of IT Departments from SLAs to Experience Metrics and XLAs. If you use ServiceNow or other enterprise service management system to provide services to end-users, then this is for you. To learn more about Human-Centric IT Experience Management visit https://happysignals.com/

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