This is Growth!
A podcast by Daphne Lopes
38 Episoade
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Transforming Customer Feedback: 15x more insights to drive better adoption and retention.
Publicat: 11.04.2025 -
Scaling Customer Success With Gemma Cipriani-Espineira, RVP of Customer Success for Twilio
Publicat: 13.03.2025 -
How AI is Transforming CS with Elias Torres, CTO Founder of Drift & Agency (Part 3)
Publicat: 23.01.2025 -
How AI is Transforming CS with Elias Torres, CTO Founder of Drift & Agency (Part 2)
Publicat: 16.01.2025 -
How AI is Transforming CS with Elias Torres, CTO Founder of Drift & Agency (Part 1)
Publicat: 09.01.2025 -
6x Engagement, 29% Faster Deals: The Art of Strategic Gifting with Kris Rudeegraap (founder of Sendoso)
Publicat: 19.12.2024 -
Building Teams That Drive $50M Pipelines and 93% Retention
Publicat: 21.11.2024 -
10x Your Customer Success Team Using The CRM + AI with Kirsten DiChiappari, VP of CS at VCom Solutions
Publicat: 31.10.2024 -
Information Clutter is Harming your Customer Success Strategy
Publicat: 10.09.2024 -
Boost CX Personalisation by 225% using HubSppot, with Paul Weston GM of Product
Publicat: 22.08.2024 -
Reduce Churn by 95% Within Six Months with Elad Donsky, CEO of Mayple
Publicat: 11.07.2024 -
CS MasterClass [Bonus Episode]: Mastering a Revenue Generating CSM Role
Publicat: 09.07.2024 -
CS MasterClass #5: Creating a Revenue Generating Customer Success Team
Publicat: 25.06.2024 -
CS MasterClass #4: How To Communicate The Value You Deliver
Publicat: 18.06.2024 -
CS MasterClass #3: Proactively Monitor Risk and Growth Signs
Publicat: 11.06.2024 -
CS MasterClass #2: Delivering Measurable Value to Customers
Publicat: 04.06.2024 -
CS MasterClass #1: Defining and Measuring Customer Value
Publicat: 28.05.2024 -
Season 3: Customer Success MasterClass (Teaser)
Publicat: 21.05.2024 -
Where Product Management and Customer Success Meet with the founders of Women of CS
Publicat: 28.11.2023 -
Automate Your Enterprise Business Reviews
Publicat: 26.10.2023
In this podcast, we help you build and scale your SaaS business using customer-led growth strategies. Here you're going to learn how to transform Customer Success into the second growth engine of your business. We talk to the experts and the do-leaders. And they share their secrets to help you unlock the next level of performance of your Customer Success team while focusing on the most important aspect of CS: delivering customer outcomes.
