336 Episoade

  1. How HSBC is using conversational AI with Andy Kingston, HSBC

    Publicat: 24.05.2022

  2. The need for AI privacy, with Patricia Thaine, CEO, Private AI

    Publicat: 19.05.2022

  3. How AMRO Bank scales its conversational AI, with Jeroen Das, Product Owner, AMRO Bank

    Publicat: 18.05.2022

  4. Top CX trends and how AI is helping, with Brad Cleveland

    Publicat: 04.05.2022

  5. How Marks and Spencer is using conversational AI, with Steven Siddall Contact Systems Lead, Marks and Spencer

    Publicat: 27.04.2022

  6. How Homeserve is using DialogFlow for CX automation, with Phil Jordan, Head of Contact Channel Automation and Self Service, Homeserve

    Publicat: 22.04.2022

  7. How Instacart is using conversational AI with Ayesha Saleem, Conversation Design Manager, Instacart

    Publicat: 21.04.2022

  8. Digital avatars for travel with Robert Cunningham, Innovation Manager, LNER

    Publicat: 21.04.2022

  9. Conversation design is a marathon with Matt Portillo, Conversation Design Lead, Amelia

    Publicat: 19.04.2022

  10. Core components of a conversational AI system with Jaya Kishore, CTO, Yellow AI

    Publicat: 14.04.2022

  11. Why multimodal conversational AI is the future, with Raj Tumuluri, CEO, OpenStream.ai

    Publicat: 01.04.2022

  12. Call centre authentication with Matt Smallman, Founder, SymNex Consulting

    Publicat: 31.03.2022

  13. So you have a chatbot, now what? With Alan Nichol, CTO, Rasa

    Publicat: 25.03.2022

  14. How Decathlon is using conversational AI in retail with Charles Guth, Customer Service Manager, Decathlon

    Publicat: 24.03.2022

  15. How Deutsche Telekom uses NLP with Angel Martinez, Lead Architect for Speech Technologies and NLP

    Publicat: 20.03.2022

  16. 'Cobots' with Lisa Michaud, Product Director, Interactions

    Publicat: 19.03.2022

  17. Making up for lost revenue with AI with Brian Jeppesen, Landry's Inc.

    Publicat: 16.03.2022

  18. Bringing conversational commerce to life with Brian Podolak, CEO, Vocodia

    Publicat: 16.03.2022

  19. Speech recognition revolution with Scott Stephenson, CEO, Deepgram

    Publicat: 11.03.2022

  20. Speech-to-speech synthesis with Alex Serdiuk, CEO, Respeecher

    Publicat: 05.03.2022

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Interviews with the best brains in AI, sharing how to improve customer experience and business operations using emerging AI technologies such as voice AI, conversational AI, NLP, Large Language Models (LLMs), generative AI and more.We educate business leaders and teams on why and how AI technologies are revolutionising the way consumers engage with businesses and the internet, why that matters and how to implement it properly.“One of the most consistently insightful and deeply respected podcasts in the industry”Bradley Metrock, Score Publishing Hosted on Acast. See acast.com/privacy for more information.

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