Waiting for Service

100 Episoade

1. #61 - Are Customer satisfaction Survey dead? W/Bob Furniss

   Publicat: 22.03.2020
2. #60 - AI will reduce the need for Managers

   Publicat: 09.03.2020
3. # 59 - The Contact center of the Future

   Publicat: 20.02.2020
4. #58 - Year wrap up and Predictions

   Publicat: 30.12.2019
5. Episode 57 - Live ICMI show from Chicago with Bob Furniss

   Publicat: 05.12.2019
6. #56 - What Leadership looks like w/Darren Ford

   Publicat: 22.11.2019
7. #55: Is Empathy a skill or an Emotion (With Bob Furniss)

   Publicat: 26.10.2019
8. #53 What Leadership looks like with Bob

   Publicat: 27.09.2019
9. #52 - The most Honest Resume w/ Bob Furniss

   Publicat: 15.09.2019
10. Episode 51- The formula for Perfect Customer Service

    Publicat: 05.09.2019
11. Episode 50 - Your CRM implementation will fail

    Publicat: 30.08.2019
12. Episode 49 - The next Generation of Employees

    Publicat: 23.08.2019
13. Episode 48 - Stop Promoting your best employees

    Publicat: 16.08.2019
14. Episode 47 - Contact Center Outsourcing is a jungle

    Publicat: 11.08.2019
15. Episode 46 - You are not Ready for AI - Part 2

    Publicat: 04.08.2019
16. Episode 45 - You are not Ready for AI in service - Part I

    Publicat: 24.05.2019
17. Episode 44 - Remembering Herb Kelleher

    Publicat: 21.04.2019
18. Episode - 43 - The customer Service False Choice

    Publicat: 14.03.2019
19. Episode 42 - How AI can transform the Agent Experience

    Publicat: 27.01.2019
20. Episode 41 - Is great Service Born or Made?

    Publicat: 18.01.2019