Waiting for Service
A podcast by Amas Tenumah
100 Episoade
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Episode 20 - Jumping Over The Dollars Of Tomorrow For Cents Of Today
Publicat: 25.03.2017 -
Episode 19 - Stop Blaming Training for your customer Service problems
Publicat: 28.02.2017 -
Episode 18 - What A Customer Service Clusterf*** Looks Like
Publicat: 17.02.2017 -
Episode 17 - I should be fired w Amayea
Publicat: 12.11.2016 -
Episode 16 - Stop putting Customers First
Publicat: 06.10.2016 -
Episode 15 - What helping to discover Lady Gaga can teach in CX with Louie Lavella
Publicat: 21.09.2016 -
Episode 14 - In Defense of Stupid Questions
Publicat: 10.08.2016 -
Episode 13 - What to do with Millennials in CX
Publicat: 21.07.2016 -
Episode 12 - Your Call May be Recorded for our comic relief
Publicat: 23.06.2016 -
Episode 11 - The Damn Millennials are killing the Customer Experience
Publicat: 19.05.2016 -
Episode 10 - Evolution of International Contact Center Outsourcing
Publicat: 14.05.2016 -
Episode 9 - Omni Channel Is Bulls***t
Publicat: 09.05.2016 -
Episode 8 - The Place For Humans In the Customer Experience with Jamie Ham
Publicat: 19.03.2016 -
Episode 7 - Being a Call Center Agent Sucks and how we can fix it
Publicat: 22.02.2016 -
Episode 6 - Why car dealerships are going extinct with Jake Ramstack
Publicat: 12.02.2016 -
Episode 5 - What happened to the Starbucks Experience
Publicat: 04.02.2016 -
Episode 4 - Outsourcing Is Broken And How To Fix It
Publicat: 28.01.2016 -
Episode 3 - Stop asking for Customer Feedback
Publicat: 05.01.2016 -
Episode 2 - The End Of Jobs With Mike Muson
Publicat: 12.11.2015 -
Episode 1 - Stop Pretending to care about CX
Publicat: 18.09.2015
You hate waiting in line or on the phone for customer service. There have been plenty of shows about customer service, that all seem to offer "secrets" to improve customer service. This is not that show. Amas Tenumah focuses on Why customer Service is so broken and gives you the secrets to get around it.
