#41 The Power of Storytelling and Design in Customer Experience
Experts of Experience - A podcast by Mission.org - Miercuri
Categories:
On this episode, Dane Howard, VP of Product Design at G2, discusses the impact of design on customer experience in software and he emphasizes the importance of trust and transparency in a software marketplace like G2, where reviews play a crucial role. Plus, Dane shares insights on creating alignment and collaboration among teams, the power of storytelling in design, and the value of customer journey mapping.
