Experts of Experience

A podcast by Mission.org - Miercuri

Miercuri

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56 Episoade

  1. #55 Unlocking Customer Success: How BetterUp Uses Data and AI to Transform Workforces

    Publicat: 06.11.2024
  2. #54 How to Turn Customer Experience Into a Revenue Driver

    Publicat: 30.10.2024
  3. #53 How Generac is Taking a Proactive Approach to Customer Experience

    Publicat: 23.10.2024
  4. #52 Why Understanding the Customer Is The Key to Great Experiences

    Publicat: 16.10.2024
  5. #51 Connecting CX to Key Value Metrics

    Publicat: 09.10.2024
  6. #50 Breaking Down The Link Between Employee Experience and Customer Experience

    Publicat: 02.10.2024
  7. #49 Why You Need to Be Easy to Do Business With

    Publicat: 25.09.2024
  8. #48 How To Create Great Experiences at Large-Scale Events

    Publicat: 18.09.2024
  9. #47 Instilling a Customer-First Mindset at BILL

    Publicat: 11.09.2024
  10. #46 Expanding FanDuel's Reach: The Power of Partnerships and Customer Experience

    Publicat: 04.09.2024
  11. #45 Creating Experiential Moments and Partnerships

    Publicat: 28.08.2024
  12. #44 Implementing AI in Customer Experience

    Publicat: 21.08.2024
  13. #43 Going Beyond Basic Customer Service

    Publicat: 14.08.2024
  14. #42 Preserving Human-to-Human Relationships in Retail

    Publicat: 07.08.2024
  15. #41 The Power of Storytelling and Design in Customer Experience

    Publicat: 31.07.2024
  16. #40 Leveraging Predictive Analytics and AI for Hyper-Personalization

    Publicat: 24.07.2024
  17. #39 Optimizing Campaigns and Driving Revenue with AI

    Publicat: 17.07.2024
  18. #38 How To Actually Implement AI in A Meaningful Way

    Publicat: 10.07.2024
  19. #37 The Need For Speed in Customer Experience

    Publicat: 03.07.2024
  20. #36 Using Data to Drive Growth and Customer Satisfaction

    Publicat: 26.06.2024

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If your customers aren’t happy, they will let you and the whole world know. Loudly. Ever wonder how companies deliver a consistent experience that meets - and exceeds - their customer’s expectations? On this show, we’ll dive deep into the world of customer experience and share how businesses are navigating high expectations and leveraging emerging technology like AI and GPT to create the next great experience for their customers. Hosted by Lauren Wood and featuring some of the smartest business minds of the day, Experts of Experience is your go-to resource for ideas, innovation, and inspiration to level up your CX. This podcast is presented by Salesforce Customer Success.

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